BEYOND BANKING, WE GO THE EXTRA MILE – ROKEL COMMERCIAL BANK PROVES CUSTOMERS ARE NOT JUST NUMBERS, THEY ARE FAMILY!

By David K.Fengai

Rokel Commercial Bank is joining customers and staff around the country in celebrating Customer Service Week 2026 under the theme “The Extra Mile,” with Managing Director Ekundayo Walton Gilpin reaffirming the bank’s commitment to delivering exceptional customer service.

In a powerful message to customers, MD Gilpin expressed heartfelt appreciation for their continued trust, loyalty and partnership, describing customers as the “true heartbeat” of Rokel Commercial Bank and acknowledging that without them, the bank’s remarkable achievements would be impossible.

He revealed that the bank’s Customer Service Week activities have brought together staff across all its branches through a range of creative dress codes, engaging activities and team-building moments designed to showcase teamwork, unity, energy and a positive workplace spirit.

According to Gilpin, the celebrations go far beyond entertainment and fashion. They reflect the bank’s deeper, broader commitment to improving the quality of service, listening more, solving faster, and going beyond expectations to ensure every customer feels valued, respected, and served with excellence.

At Rokel Commercial Bank, the message is clear: We don’t just serve you, we walk the extra mile for you!